No Verification for Harassment of User, says Mumbai DGFT Office

[ZPRU Circular No. 03 dated 9^th September 2011]

It has come to the notice that references are being made by sections officers (ADG/FTDO) to outside agencies for verification of genuineness of documents without obtaining approval of superiors. Moreover, no reason requiring verification of genuineness of documents is found to be recorded in the respective file(s) in most of the cases.

Such routine references for verification leads to avoidable delays in finalization of cases because the concerned agencies, more often than not, take considerably long time in confirmation of genuineness. Such cases are also found to be not taken for suo moto review in time bound manner by the sections concerned.

It is, therefore, reiterated once again that references to outside agencies for verification of genuineness of documents should not be made in routine manner without any clear, cogent and convincing reason. In cases, where the need for such verification arises, it should clearly be recorded on file and approval of concerned JDG be obtained.

The verification process should be completed expeditiously by either telephonically contacting the concerned agency (bank, Customs etc) or by deputing staff of this office for the purpose. A separate register should also be opened in each section for close monitoring of such references.

This issues with the approval of competent authority.